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About Us

TopCompany

North Carolina Wireless, LLC is based out of Hickory, North Carolina and our commercial office is located at 1985 Tate Blvd SE, Hickory.  Founded in March of 2003, North Carolina Wireless continues to grow it’s coverage area and services to meet the demands of business and residential customers.

TopServices

North Carolina Wireless provides high speed Internet access to residential and business customers in Western North Carolina. Our high reliability & state of the art network utilizes the most recent technologies resulting in high-speed Internet connectivity at competitive rates with unsurpassed local customer service.

No matter what the requirement, North Carolina Wireless can create a dedicated or standard package to suit your needs. With services ranging from Point-to-Point networks to high speed Internet connectivity to Wireless LANs; we can meet your Internet and Network Connectivity needs with more than enough speed for even the most high bandwidth applications.

LightLeap high speed Internet service provided by North Carolina Wireless is the most reliable, high speed Internet connectivity service available.  Our service is as reliable as your FM Radio signal and fewer bottlenecks and failure points than other Internet technologies.

TopCustomer First

Our commitment and promise to our customers is to put them first and to listen and respond to their needs. When a customer calls our office they will be assisted quickly and will speak with someone who can help them right away.  We wish to create a quality of service that is required for those who rely on the Internet to do business and to perform daily activities.

TopCore Values

1) We believe in treating all individuals with respect, integrity and patience. We will strive to maintain a caring and helpful attitude.

2) We keep promises and honor commitments. We promise to follow-up with a customer until we are certain they are completely satisfied.

3) We acknowledge and apologize for mistakes that we make. We realize that we are not perfect and that when a mistake is made we will own up to the mistake, learn from the mistake, apologize for the mistake and try to do better next time. We tell the truth.

4) We give credit where credit is due. We build up, praise and congratulate our co-workers for a job well done or an idea that made NCW stronger.

5) We will offer assistance and strive to be nice, reach out and become even more generous. We will say “thank you” often and be kind to every NCW customer that we encounter. We are customer-focused.

6) We insist on cultivating humor. We promise not to take our work life so dreadfully serious and we promise not to make a really big deal out of everything that happens. We will maintain a fun environment in which to work and learn.

7) We put forth our best effort first and realize that you don’t get a second chance to make a first impression. We recognize the difference between sloppy performance and best effort performance. We will always check our work twice to insure that our work is done with precision. We are a quality-driven organization.

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